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KMID : 0926620110160030075
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Korean Journal of Hospital Management
2011 Volume.16 No. 3 p.75 ~ p.91
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Comparative analysis of hospital websites with JCI accreditation across four nations
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Jin Ki-Nam
Kim Sun-Hee
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Abstract
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The purpose of this study is to compare the characteristics of hospital websites across four nations(e.g., South Korea, Singapore, Thailand and India). We selected English websites of 58 hospitals with JCI accreditation. For the analysis of websites, we developed assessment tool with four domains(e.g., contents, convenience, design, interactivity). The results showed that Korean hospitals provided more channels for appointment on the website compared to other countries. In contrast, foreign hospitals used actively SNS(e.g., Facebook, Twitter or Youtube) on the websites. They also provided more information on diverse services(e.g., airport pickup services, treatment costs, consultation services).
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KEYWORD
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website, hospitals with JCI accreditation
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